Vacancies

SPARES REPRESENTATIVE (m/f)

  • référence : 18/159-P
  • nature du contrat : CDI
  • lieu : Toulouse
  • date de début : ASAP

position summary:

Under the Head of Customer Order Desk, the Spares Representative is responsible for the sale and distribution of the spare parts for sales, exchange, repair and lease (under PBH contract or not).

The Spares Representative :
  • develop the business of spare parts in order to maximize turnover and margin on their portfolio,
  • ensure the satisfaction of his portfolio while matching the required service level, minimize delays in their order backlog and handling different claims.

main responsabilities:

 1. Manage the sales
  • Daily follow-up of the orders backlog (spares and services), minimize delays and communicate to customers
  • Resolve the customer claims (quality, pricing, logistics, invoicing, cancellation…)
  • Drive the subcontractor’s activities to ensure ATR commitments (response times to quotations and orders, delivery times, return deadlines, payment conditions, incoterms…)
  • Build and drive the administrative and logistic indicators
  • Work in close coordination with our internal departments to increase efficiency and productivity
  • Ensure the promotion and basic support in the use of the available digital tools
 
2. Analyse the sales activities
  • Support the HO Customer Order Desk in the preparation of the yearly spares logistics and sales objectives and action plan
  • Benchmark the ATR competitors on the after-sale segment to enhance profitability of ATR’s offers
  • Build scorecard per customer
  • Follow the quotations into orders transformation rate to decline action plans and win sales

3. Develop customer satisfaction and the turnover through commercial actions :

  • Build and maintain a tight relationship with customers, with quick response times and qualified answers through regular phone conferences and visits
  • Coordinate with the Pricing and Inventory departments to target the “must sale parts” and manage the associated sales campaigns
  • Pay attention to customer needs and maintenance planning in order to adapt offers
  • Take part in price negotiations for strategic orders in order to push sales
  • Put in place cross commercial actions with other services (sales of services, CSD…)

key skills / key personal attributes / experience required:


Master’s degree in business administration or equivalent / 2 or 3 years Professional experience
 
Present the expected skills:
  • Technical skills : sense of negotiation / logistics knowledge / after sale services / aeronautic background
  • Language skills: French and English mandatory, a third language would be appreciated
  • IT skills  : Advanced level Office pack and VBA / Advanced level in SAP
  • Soft skills : customer oriented / team spirit / proactive
Specific contraints: travel up to 30%
 
ATR is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.