• référence : 19/30-P
  • nature du contrat : CDI
  • lieu : Toulouse
  • date de début : ASAP

position summary:

Under the Head of Customer Order Desk, the Spares Representative is responsible for the sale and distribution of the spare parts for sales, exchange, repair and lease (under PBH contract or not).

The Spares Representative :
  • ensures the satisfaction of his portfolio while matching the required service level, minimize delays in their order backlog and handling different claims,
  • develops the business of spare parts in order to maximize turnover and margin on their portfolio.

main responsabilities:

 1. Manage the sales
  • Daily follow-up of the orders backlog (spares and services), minimize delays and communicate to customers
  • Resolve the customer claims (quality, pricing, logistics, invoicing, cancellation…)
  • Drive the subcontractor’s activities to ensure ATR commitments (response times to quotations and orders, delivery times, return deadlines, payment conditions, incoterms…)
  • Build and drive the administrative and logistic indicators
  • Work in close coordination with our internal departments to increase efficiency and productivity
  • Ensure the promotion and basic support in the use of the available digital tools
2. Analyze the sales activities
  • Support the HO Customer Order Desk in the preparation of the yearly spares logistics and sales objectives and action plan
  • Benchmark the ATR competitors on the after-sale segment to enhance profitability of ATR’s offers
  • Build scorecard per customer
  • Follow the quotations into orders transformation rate to decline action plans and win sales
3. Develop customer satisfaction and the turnover through commercial actions :
  • Build and maintain a tight relationship with customers, with quick response times and qualified answers through regular phone conferences and visits
  • Coordinate with the Pricing and Inventory departments to target the “must sale parts” and manage the associated sales campaigns
  • Pay attention to customer needs and maintenance planning in order to adapt offers
  • Take part in price negotiations for strategic orders in order to push sales
  • Put in place cross commercial actions with other services (sales of services, CSD…)

key skills / key personal attributes / experience required:

- Business school or Generalist Engineer / Master Degree with 3 to 5 years Professional experience
- Present the expected skills:
  • Technical skills (5-6 key competences) : aeronautic background / after sale services / sense of negotiation / logistics knowledge
  • Language skills (and level) : French and English mandatory, Italian, spanish or german third language would be appreciated
  • IT skills (tools) : Advanced level Office pack, Advanced level in SAP
  • Soft skills (2-3 key skills) : customer oriented / team spirit / proactive
- specific contraints : travel up to 20%
ATR is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.