360° Support and Services

At ATR, we believe that manufacturing an aircraft is just the beginning of an extraordinary journey. Our commitment to customer support takes flight well before delivery and continues throughout the aircraft’s operational life. 

As an aircraft manufacturer, we bring unmatched value through our deep technical expertise, global fleet insight, and close relationships with OEM suppliers. Our team ensures your aircraft configuration aligns with specific market requirements, helping you operate efficiently and in full compliance. 

Every technical improvement is driven by real-time analysis of worldwide fleet reliability data, guaranteeing solutions that are not only effective but tailored to your operational needs. By leveraging our trusted supplier network and in-house engineering excellence, we deliver responsive, high-performance services that only a manufacturer can provide. 

Tailored Solutions for Evolving Airline Needs

From the earliest stages of assembly, our customer support teams coordinate every step to ensure smooth and efficient aircraft entry into service. We work closely with our customers, delivering bespoke solutions, detailed documentation, and hands-on training to prepare flight and maintenance crews for a smooth entry into service.  

Our regulatory experts manage the approval process with efficiency and precision, while our technical teams ensure configuration alignment and operational readiness. Choosing ATR Retrofit Solutions also guarantees automatic documentation updates, simplifying configuration tracking and future maintenance management. 

ATR’s customer support extends well beyond delivery. We provide end-to-end technical assistance, engineering expertise, and material management services designed to keep your fleet performing at its best.  

Our 360° support covers maintenance, modifications, spare parts, material management, fleet upgrades, engineering services, and training. With 3 centres open 365 days a year, 24 hours a day, our technical support service and global network of Field Service Representatives provide you with personalised efficient guidance. 

Once your aircraft enters into operation, our support truly takes off, to ensure smooth, safe, and cost-effective operations wherever you fly. 

To complement your own capabilities, we’ve developed a range of innovative, cost-effective support solutions, covering both “on-aircraft” and “off-aircraft” needs. All services meet the highest professional standards, including: 

• Dedicated AOG services with specialists handling urgent delivery of spares are permanently on call in the three ATR centres located in Toulouse, Miami and Singapore. 

• Round-the-clock technical support and dedicated working parties for on-site assistance  

• Enhanced spares logistics and support thanks to our Centralised Customer Order Desk working 24 hours a day 

• Ongoing product evolution via service bulletin development 

• State-of-the-art training programmes and technical publication services 

ATRActive is our 24/7 ATR Customer Portal which provides a full set of online support and services to our customers and stakeholders. 

Designed to match each operator’s specific needs, ATRactive provides modular service packages covering material support, repair management, and on-site technical assistance. Whether you’re a new operator seeking full coverage or an established airline optimising costs, ATRactive grows with your fleet and evolves with your business. 

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