At ATR, we are dedicated to fostering trust with our customers and operators by prioritising safety and quality in all aspects of our operations. Understanding the pivotal role that regional air connectivity plays in linking communities and stimulating local economies, we are committed to manufacturing aircraft that are not only highly-efficient, but also uphold the highest standards of safety and quality.
By enhancing our operational efficiency and maintaining strict adherence to international standards, we guarantee that our aircraft not only meet regulatory requirements, but also provide a premium experience that our clients can trust.
Championing flight safety in regional aviation
Our aim is to continuously improve the intrinsic safety of our aircraft family and its operational environment. It is our responsibility as an aircraft manufacturer, not only to deliver a safe product, but also to continually strive to improve air transport safety in general, and in particular in the regions we serve worldwide.
ATR is a vocal and active member of international flight safety groups. Due to our valued and longstanding experience in the regional aviation sector, we work together with local authorities, operators, manufacturers and other stakeholders to achieve industry-wide safety initiatives, taking a leadership role where necessary.
Visit our Flight Safety website
A stringent quality culture
Quality is a top priority for all ATR employees. As an aircraft manufacturer, ATR is subject to the regulations of the various aviation authorities (EASA, FAA, etc.) as well as specific certifications such as EN9100 & ISO14001. To comply with these requirements, ATR has implemented a range of methods and processes to assess and improve its activities via monitoring and audits. All areas of ATR’s business—management system, design, operations (shopfloor), supply chain and services—are regularly assessed, with improvement and efficiency checks performed as required.
Continuous improvement is at the heart of our business, and we constantly monitor our performance to ensure customer satisfaction.
Our Customer-Centric Approach
At ATR, we go beyond just delivering aircraft; we offer a range of comprehensive support services and training programmes to ensure that our customers are equipped with the know-how and tools necessary to excel. We continuously seek for feedback and engage our customers in collaborative product development initiatives.
Our online platform, ATRactive, serves as a hub for our customers to access of wealth of resources, submit queries, track progress and stay informed on the latest developments. This portal is designed to streamline communication and provide our customers with the support they need, whenever they need it.
Customer satisfaction is at the core of everything we do. We tailor solutions to meet the unique demands of each customer, and their feedback fuels our continuous improvement efforts, ensuring that we deliver exceptional value and remain at the forefront of customer service excellence.
We place our customers at the heart of ATR’s future and ambitions. We listen to them and their specific needs, and support them in connecting communities sustainably, no matter how remote.