360° Support and Services

We offer our customers 360° support: maintenance, modifications, spare parts, material management, fleet enhancements, engineering services and training.

We have a fully dedicated organisation to support our operators and products worldwide with 3 centres opened 365 days a year, 24 hours a day.

We have developed innovative and competitive support solutions to complement operators’ own capabilities, meeting various requirements and providing a cost-effective level of service for ”off-aircraft” and ”on-aircraft” maintenance. All the support services meet the highest professional standards, including:

• Dedicated AOG services with specialists handling urgent delivery of spares are permanently on call in the three ATR centres located in Toulouse, Miami and Singapore.
• Round-the-clock technical support
• Enhanced spares logistics and support thanks to our Centralised Customer Order Desk working 24 hours a day
• Ongoing product evolution via service bulletin development
• State-of-the-art training programmes and technical publication services